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Welcome to SerenaVITA! By purchasing from our store or visiting our website, you agree to the following terms. These are designed to be clear and fair—for your peace of mind and our commitment to quality.
1. Product Information
Each SerenaVITA product is handcrafted by artisans in Guadalajara, Jalisco. Slight variations in color or stitching are normal and part of the charm of handmade goods. We take great care to ensure that product descriptions and photos accurately represent what you will receive.
2. Orders & Payments
All orders are processed in Mexican pesos (MXN). Payment is required at checkout and can be made using secure online methods. Once your order is confirmed, we’ll send you an email with all the details.
3. Shipping
We currently ship only within Mexico using trusted carriers. Estimated delivery time is 2-3 business days, depending on your location. You will receive a tracking number as soon as your order is shipped.
4. Returns & Exchanges
Because our products are made in small batches, returns are only accepted if the item arrives defective or incorrect. Requests must be submitted within 5 days of receiving your order. If eligible, we will gladly exchange the item or offer a store credit. Return shipping costs are the customer’s responsibility unless the issue was due to our error.
5. Customer Care
We’re here to help! For questions, issues, or size concerns, contact us at serenavita.calzado@gmail.com or via WhatsApp at +52 442 679 6449. We’re a small team but committed to replying quickly and helping you love your SerenaVITA experience.
6. Privacy
We respect your privacy. Any information you provide to us (like your name, contact details, or shipping address) is used solely to process your order and communicate with you. We will never sell or share your information with third parties.
7. Legal
SerenaVITA reserves the right to update these terms at any time. Use of our website and purchase of our products implies agreement to the current version of these terms.